General Conditions of Sale - GCS
SUBJECT : These general conditions of sale, updated on October 21, 2022, aim to define the rights and obligations of Ashoka Paris on the site https://www.ashokaparis.com
Between,
Hereinafter referred to as “the Company”, “the Site”,
Ashoka Paris SAS
Simplified Joint Stock Company with capital of 20,000 euros
Registered with the PARIS RCS under number 841 113 434
Whose head office is 47, rue de l'arbre sec 75001 Paris France
VAT number FR 65 841113434
Email: contact@ashokaparis.com
And,
Any natural person of legal age, non-commercial, with the legal capacity to contract (hereinafter “the Customer”) making a purchase of a product on the Site.
The Site is hosted by the company Shopify Inc, 150 rue Elgin, bureau 800, Ottawa (Ontario) K2P 1L4, Canada.
All orders on the Site are subject to these general conditions of sale. These are subject to modifications and updates, the conditions applicable to the order of a product by a customer are those in force on the day of the order.
1. Products
The products offered for sale are those described on the company's website at the time of consultation by the customer and while stocks last. This information is updated in real time, however if an update error appears on the site, Ashoka Paris will not be held responsible.
2. Price
The prices displayed on the Site are indicated in Euros. Prices are inclusive of all taxes (TTC), excluding delivery costs.
The prices invoiced to the customer are those communicated on the site and confirmed to the customer when validating the order.
Ashoka Paris reserves the right to modify its prices at any time but undertakes to apply the prices in force on the date of the order.
The amount of additional delivery costs is indicated to the customer directly on the “delivery” page.
The Products remain the property of the seller until full receipt of the price by the latter.
The transfer of risks of loss and deterioration of the products will be carried out after delivery and receipt of the products by the customer.
If a price appears incorrect for any reason (computer problem, human or technical error), the order that Ashoka Paris has validated will then be canceled. The customer would be informed as soon as possible and could, if desired, reorder at the original price.
3. Order
Ordering is carried out in several stages:
Step 1: Choice of items displayed in the basket that the customer can modify or validate at any time
Step 2: Checking the basket and choosing the delivery method. Delivery costs will be indicated later during the order validation process.
Step 3: Creating a customer account or authenticating an existing account
Step 4: Validation of the order, verification of information and acceptance of the T&Cs
Step 5: Confirmation of delivery method and payment by credit card. Final validation takes place when clicking on the “make payment” button. In the event of delivery to a relay point, choice of relay point.
Step 6: After payment is accepted, the order is confirmed and the customer receives an electronic message confirming this. At this stage the chosen relay point can be further modified.
Ashoka Paris reserves the right not to honor an abnormal order or one made in bad faith, as well as for any other legitimate reason.
Ashoka Paris can accept orders while stocks last. When ordering on the site, Ashoka Paris informs the customer of the availability of the products.
If, despite its vigilance, a product proves to be unavailable, Ashoka Paris will inform the customer by e-mail as soon as possible. The latter could cancel his order and be reimbursed for the amount already paid.
Permanent or temporary unavailability cannot in any way engage the liability of Ashoka Paris, nor can it give rise to any right to compensation or damages in favor of the customer.
4. Payment
Payment for the customer's purchases is made either in cash, when placing the order, by bank card (Carte Bleue, Visa, Eurocard/Mastercard) or by means of a PayPal account or in three installments free of charge.
Payment is made online and in euros.
Ashoka Paris remains the owner of the items sold until full payment of the price, VAT and transport costs included.
Ashoka Paris uses all means to ensure the confidentiality and security of data transmitted on the Ashokaparis.com site.
As such, the website uses a secure SSL type payment module.
Secure payment in 3X without fees with our partner ALMA.
ALMA is available to French, German, Belgian and Spanish customers.
Ashoka Paris offers its customers the option to pay for their order by Carte Bleue, Visa or Mastercard in 3 installments free of charge.
Payment in installments with Alma
Payment in installments/deferred is available via our partner Alma . Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.
Amount of purchases
P3X: Only purchases between €100 and €2,000 are eligible for payment with Alma .
Costs
By paying in several installments with Alma, the Customer does not pay any fees.
Alma is a telepayment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 et seq. of the civil code.
Termination
Any termination of the T&Cs which bind the Seller and the customer, results in the termination of the T&Cs between Alma and the customer.
Alma is available to customers with an issued bank card - both "classic" consumer bank cards and professional cards.
Please note, this payment method is reserved for those over 18 years old. The validity date of the payment card must be 2 months later than the date of your order. The cardholder must match the personal information entered.
Bank cards accepted: prepaid cards, virtual cards and systematic authorization cards.
In case of return and refund:
Once the return has been accepted by us, we will make a reimbursement request from our financial partner for the amount of the returned item.
If your order contains only one item, you will then be refunded the first monthly payment and subsequent withdrawals will be cancelled.
If your order contains several items, your monthly payments will then be recalculated based on the amount remaining due.
File acceptance:
Financing granted subject to acceptance by ALMA SAS 176 avenue Charles de Gaulle 92200 Neuilly-sur-Seine - registered with the RCS Nanterre under number 839 100 575.
Is Alma reliable?
Yes. For security and anti-fraud reasons, all transactions carried out with Alma systematically benefit from verification via the 3D Secure protocol, managed by the client's bank.
Ashoka Paris delivers worldwide, to mainland France (including Corsica), Monaco, Andorra, the French Overseas Territories, TAAF and internationally.
Delivery is made to the delivery address indicated by the customer, it being specified that this must be the residence address of the Customer or any other natural person of their choice.
Shipping costs are indicated during the ordering process.
Shipments are made Monday through Friday, excluding weekends and holidays.
Unless specific deadlines are mentioned during holiday periods, delivery will take place within an average of 2 to 5 working days for mainland France from the time the order is placed.
The Customer will be notified by email of the shipment of their order.
Customs formalities and fees
For shipments outside the territory of the European Union, applicable customs fees are generally invoiced upon arrival of the package in the recipient country.
The Customer must pay them in order to receive their package.
These fees are neither applied nor collected by Ashoka Paris.
Consequently, they are not refundable and Ashoka Paris cannot in any way estimate the amount of customs fees since they vary from one country to another. Outside the territory of the European Union, please note that delivery may be delayed until customs formalities and fees have been paid by the customer, which the customer accepts.
Refusal of payment by the Customer of customs fees results in the cancellation of the order. Any transport and customs clearance costs paid by Ashoka Paris to recall the order will be the responsibility of the Customer.
Compliance of the order:
Upon receipt, the Customer systematically checks the condition of the package, the good condition of the item(s) ordered, as well as their compliance with the order.
For any anomaly noted (damaged package, missing or damaged products, etc.) Ashoka Paris invites the customer to notify it on the carrier's delivery slip and to send an email to contact@ashokaparis.com within 3 days.
Non-compliance of the order:
The package contains products that do not correspond to the Customer's order, which are damaged or defective.
Ashoka Paris undertakes to reimburse defective, damaged, damaged products or products that do not correspond to the Customer's order. In this case, the Customer will be asked to report this in detail in writing and to return the product(s) concerned.
Ashoka Paris will reimburse the product(s) concerned.
In the event that the anomaly is proven, a free “return slip” will be sent to the Customer, with all the instructions for returning the non-compliant item.
It will be up to the Customer to take care of the packaging and to protect the product well so that it is not damaged during transport. The product must not have been unpacked or worn.
In any case, you benefit from the legal guarantees of conformity and hidden defects, in accordance with the legal provisions in force.
6. Return and right of withdrawal
Satisfied or refunded
In accordance with article L 121-20 of the Consumer Code, the Customer has a right of withdrawal which he can exercise, without having to provide reasons, within fourteen (14) clear days from receipt of the ordered products.
The product(s) must be returned in their original condition and complete (including packaging and label) and accompanied by a copy of the documents attached to the order (purchase invoice).
In any case, contact us at contact@ashokaparis.com.
Return costs are free for mainland France and only in the event of non-compliance of the order for the rest of the world.
Ashoka Paris provides a prepaid return slip to return the package.
The Customer ensures that his package is sent with a tracking number, signed delivery, and even insurance. Ashoka Paris is therefore not responsible for misplaced or lost returns.
To exercise their right of withdrawal, the Customer must send an email to contact@ashokaparis.com.
The returned item(s) must be new, unworn and in their original box perfectly intact.
The Customer must ensure that they include with their return the delivery note necessary for reimbursement of their order.
Upon receipt of the package, Ashoka Paris will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale.
If the return is refused by Ashoka Paris for the reasons set out above, the Product(s) will then be returned to the Customer at the latter's expense without the latter being able to demand any compensation. or right to reimbursement, with the exception of the subsequent exercise of its warranty rights on the Products sold.
Orders will be refunded within fourteen (14) working days, from receipt and verification of the returned package, to the bank card used for payment. Delivery costs paid by the Customer will not be refunded.
All products on the site can be returned, except those marked otherwise.
Items purchased on sale or discounted on the site www.ashokaparis.com, deemed definitively sold, cannot be exchanged or returned.
7. Personal data
The data communicated by the Customer on the Site, necessary for the processing and delivery of orders, are exclusively reserved for Ashoka Paris or its partners after the Customer's express consent.
In accordance with the law of January 6, 1978 modified by the law of August 6, 2004, relating to data processing, files and freedoms, the Customer has a right of access, modification, rectification and deletion of data on concerning.
To exercise this right, the Customer requests it by email to the following address:
contact@ashokaparis.com or by mail to Ashoka Paris - 47, rue de l'arbre sec, 75001 Paris, France.
The Customer can subscribe to the Ashoka Paris newsletter and thus choose to be regularly informed of the offers offered by the brand. You can unsubscribe at any time by clicking on the link provided for this purpose on each of the newsletters.
Certain web pages of the Site may contain web beacons which make it possible to count the number of visitors to the Site and/or provide Ashoka Paris with a certain number of indicators. These web beacons may be used with some of Ashoka Paris's partners, in particular to measure and improve the effectiveness of the Site. In any case, the information obtained from these tags only makes it possible to gather statistics on the use of certain pages of the Site in order to better serve Ashoka Paris Customers.
8. Intellectual property
All elements of the Site, whether visual or audio, including the underlying technology, are the exclusive property of Ashoka Paris and benefit from both copyright protection and the protection conferred by the provisions relating to trademark and/or patent law.
The total or partial reproduction of any of these elements, whatever it may be, on any medium whatsoever and for any reason whatsoever, without the prior and express consent of Ashoka Paris is strictly prohibited.
9. Dispute – applicable law
These general conditions of use and sale are subject to French law. In the event of persistent disagreement over the application, interpretation and execution of these terms, and in the absence of an amicable agreement, any dispute will be brought before the competent French courts.
MANDATORY LEGAL NOTICES
Please note that the secrecy of correspondence is not guaranteed on the Internet and that it is up to each Internet user to take all appropriate measures to protect their own data and/or software from computer contamination. possible viruses circulating on the Internet.
1. PERSONAL DATA
All information in your account is only used within the framework of your commercial relationship with Ashoka Paris. This information is never shared with third parties or resold. The banking information concerning you is never in our possession. Transactions are processed entirely by STRIPE, PAYPAL and ALMA.
In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés)
2. PUBLISHER
Company name: Ashoka Paris SAS
Address: 47, rue de l’Arbre Sec, 75001 Paris
Email: contact@ashokaparis.com
Simplified Joint Stock Company with capital of 20,000 euros
Registered with the PARIS RCS under number 841 113 434
Whose head office is 47, rue de l'arbre sec 75001 Paris France
VAT number FR 65 841113434
Publication Director: Frédéric Vergoz in his capacity as President of Ashoka Paris SAS
3. HOSTING
This site is hosted by Shopify.